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Phone Skill Series

Phone Skill Series
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12 videos in this playlist

Phone Skills - Your Phone Manner
In this training video, viewers will learn several strategies that can be applied for improving their phone manner.
Phone Skills - Answering the Phone
This training program highlights techniques for answering the telephone that will set your organisation apart from others.
Phone Skills - Taking Messages
This video gives several suggestions on how to manage a call when a coworker is unavailable.
Phone Skills - Your Voice
Compares desirable and undesirable voice qualities and the impact they can have on effective communication.
Phone Skills - Hold the Line Please
This training video lists the prerequisites when putting callers on hold and how to improve first impressions.
Phone Skills - Telephone Sales
Looks at various aspects that contribute to effective telephone communication, and ultimately lead to sales success.
Phone Skills - Your Pay Packet
Many of the skills that make up the highly successful telephone service person are acquirable.
Phone Skills - They Are An Individual
One of the key points of telemarketing is to remember that you are in fact talking to individuals.
Phone Skills - Getting to the Decision Maker
Shows how to convert the gatekeeper into an ally and get through to the decision maker.
Phone Skills - The Irate Caller
This training module provides viewers with several practical suggestions on how to effectively manage that irate caller.
Phone Skills - Time Management
In business today, time is a precious commodity. This program contains several handy tips on how to maximise time on the telephone.
Phone Skills - Transferring Calls
Shows several handy techniques to help ensure an effective call transfer takes place.

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Negotiation Skills
A dramatised training video that looks at the various skills and techniques needed for successful negotiation.
Retail Selling Skills - Dealing with Difficult Customers
Provides some easy to follow and practical suggestions on how to handle difficult behaviour from the customer.
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Minute Taking Skills
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